Terms & Conditions

Returns:

At My Parrot Depot, we stand behind every product you’ll find on our site. If not satisfied with your order, simply return it for a full refund less shipping charges. This commitment is only possible if merchandise is returned in un-used, new condition exactly as it left our warehouse. Should you have received the wrong product with an order, we do not expect you to pay return shipping and will provide a pre-paid label for your convenience.

We accept returns for up to 15 calendar days from when the items were received. Some items such as factory seconds, refurbished or close-out items are ineligible for return but can be exchanged for another product or store credit. To know which items these might be, look for this to be clarified in the description section of that particular product.

To process a return, please follow the steps below:

  1. Pack the item securely and include the original product packaging and tags if available. (Hint: If you cover all existing shipping labels, you can reuse the bag or box your order came in.)
  2. Include proof of purchase (invoice, packing slip plus your name, address, email, phone number and a brief description of why you’re returning the item.
  3. Attach the a pre-paid shipping label (if provided) or address your package to:

My Parrot Depot Returns
PO Box 4276
Medford, OR 97501

 4.  Send your package using a carrier that can provide tracking and insurance. My Parrot Depot is not responsible for items lost or damaged in transit. In other words, your parcel must be received by us before a refund or credit can be issued.

Cancellations or Corrections:

If you need to cancel or correct an order, then please do so immediately by calling 1-800-527-0804 during our normal business hours and talk directly to one of our customer service representatives. We are unable to accept order cancellations or corrections via email. Once an order is processed and shipped, we cannot change or stop it-so please review your order carefully!   If an order has shipped and must be corrected, it will then have to send it back to us at the buyer’s expense. Please DO NOT refuse the delivery when it arrives. Most carriers will charge My Parrot Depot for return shipment. Therefore, if the package(s) is refused delivery, the original non-refundable actual cost, as well as the return shipping cost will be deducted from your merchandise credit.

Copyright & Trademark:

Unless otherwise specified, all materials appearing on this site; including text, site design, logos, graphics, icons, and images are the property of My Parrot Depot., Copyright ©, ALL RIGHTS RESERVED.  You may use the content on this site for the purpose of shopping and no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted or distributed in any form or by any means without our prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.

Privacy:

Your privacy and security is important to us! To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested.

The Information We Collect:

This notice applies to all information collected or submitted on the My Parrot Depot website. On some pages, you can order products, make requests, and register to receive materials. The types of personal information collected at these pages are:

Name
Address
Email address
Phone number
Credit/Debit Card Information

The way we use information:

We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order.

We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order, these are often referred to as “blind” or third party shipments.

We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties.

You can register with our website if you would like to receive our newsletter as well as updates on our new products and services. Information you submit on our website will not be used for this purpose unless you fill out the registration form.

Unlike other companies, My Parrot Depot does not share any information whatsoever with advertising companies.

Our Commitment To Data Security and Encryption:

The security of your information, transactions, and money is the core of our business and our top priority at My Parrot Depot.

Credit card transactions are handled though Braintree by PayPal, who automatically encrypts your confidential information in transit from your computer to PayPal’s using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available). Before you even register or log in to our site, our server checks that you’re using an approved browser – one that uses SSL 3.0 or higher.

Once your information reaches us, it resides on a server that is secured both physically and electronically. Our servers are not directly connected to the Internet, so your private information is available only to authorized computers and personnel.

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

Conditions of Use:

While My Parrot Depot makes every effort to ensure the accuracy of all information on this site, we will not be held liable for any direct or indirect loss relating to your use of this website. Please feel free to contact us at 1-800-527-0804 or email us at info@myparrotdepot.com if you have any questions.

All pricing is subject to change without notice, due to circumstances beyond our control.

DISCLAIMER:

Brooders: My Parrot Depot and its agents or distributors will not be responsible for loss of animals in the event of failure however caused, and the user is advised to arrange his/her own insurance cover where loss of power or mechanical or electrical failure might result in unacceptable losses.

Toys: My Parrot Depot will not be held responsible for any injury or loss of animals in the event of entanglement, improper toy maintenance or freak accident with the use of its products.